Shipping policy

Shipping Policy

Effective Date: Last Updated January 11, 2026

1. Introduction

At Stillwater Float Systems ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, StillwaterFloatSystems.com.

2. Shipping Destinations

• Countries We Ship To:

• United States

• Future Expansion:

• We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

• Domestic Shipping United States:

• Standard Shipping: [e.g., Free shipping on all orders over $50.]

• Flat Rate Shipping: [e.g., $5 flat rate for orders under $50.]

• International Shipping:

       At this time, Stillwater Float Systems ships only within the United States.

              International shipping may be offered in the future.:

• All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

4. Order Processing Time

• Processing Time:

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

• Order Cut-Off Time:

Orders placed after normal business hours may begin processing on the next business day.

• Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

• Domestic Shipping (United States):

Delivery times vary based on shipping method and destination. Estimated delivery timelines are displayed at checkout.

• Notes:

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other unforeseen circumstances.

6. Shipping Methods and Carriers

• Reliable Carriers:

We partner with reputable shipping carriers to ensure your package arrives safely.

• Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

• Insurance:

If your shipment is lost or damaged in transit, please contact us promptly so we can assist you.

7. Order Tracking

• Tracking Information:

• After your order has been shipped, you will receive an email containing:

• Tracking Number

• Carrier Name

• Link to Track Your Package

• How to Track Your Order:

• Visit [Your Website URL]/track-order or the carrier's website.

• Enter your tracking number to view the status and estimated delivery date.

• Assistance:

• If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

• Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at stillwaterfloatsystems@proton.me.

• Lost Packages:

• If your tracking information indicates that your package was delivered but you have not received it:

• Verify the shipping address provided.

• Check with neighbors or building management.

• Contact us for further assistance.

8.2 Damaged Packages

• Reporting Damage:

• If your package arrives damaged:

• Take photos of the damaged packaging and items. Contact us within 7 days at stillwaterfloatsystems@proton.me

• .

• Resolution:

• We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

• Reporting Missing Items:

• If any items are missing from your order:

• Contact us within 7 days of receiving your package.

• Provide your order number and details of the missing item(s).

• Resolution:

• We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

• Returns and refunds are subject to the terms outlined in our Return and Refund Policy.
• Please review that policy for full details regarding eligibility, timelines, and conditions.

11. Incorrect Address

• Address Accuracy:

• Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Returned Packages:

• If a package is returned to us due to an incorrect address:

• We will contact you to arrange reshipment.

• Additional shipping charges may apply.

 

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: stillwaterfloatsystems@proton.me

Customer Service Phone: 980.446.2671

• Company Address:

·         Stillwater Float Systems

·         5441 S Macadam Ave #5468

·         Portland, OR 97239

·         USA

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Stillwater Float Systems!

We appreciate your business and are committed to providing you with exceptional service.